Insurance & Cost, Explained
The Real Cost of Care — and the How We Guarantee Results with Our Buy-Back Program
Is treatment covered by insurance, and what does it really cost? Many neuropathy clinics advertise that they "take insurance," but ongoing in-office treatment often costs patients $2,400–$3,600 out of pocket in copays before care caps out — and then 100% of continued care becomes out-of-pocket. Our program is a structured, one-time home-care investment instead of an indefinite copay loop, backed by a written guarantee: if you complete the 6-month protocol as prescribed and don't see measurable improvement, we refund 60% of your program investment.
The Real Cost of In-Office Care
Many patients seek out clinics simply because they say they “take insurance.” It is worth looking closely at what that actually means for chronic neuropathy management:
The Copay Trap. Even if insurance — primary and secondary combined, for patients who have both — covers roughly 60% of continuous in-office treatments, a typical 40% copay adds up rapidly. And that 60% figure assumes every procedure performed during in-office care is even a covered expense in the first place — not all of them are, which can push your actual out-of-pocket percentage higher than the copay alone. Over a standard course of care, patients frequently find themselves paying between $2,400 and $3,600 entirely out of pocket just for their initial visits.
The Long-Term Cost. There is no cure for neuropathy — relief has to be maintained through ongoing treatment, for life, not achieved once and finished. That single fact is what makes in-office, insurance-based care so expensive over time. Because in-office treatments only occur while you are physically there, maintaining any relief usually requires returning indefinitely. Once insurance caps out — and it will, because this isn't a condition that resolves on insurance's timeline — 100% of that continued care becomes a total out-of-pocket expense, for as long as you need relief. Over time, you end up spending significantly more on endless office visits than on a dedicated home-care system.
The Home-Based Advantage. Our protocol focuses on giving you the specialized equipment and professional training to manage your care independently at home. You are not paying for a clinic's overhead or trapped in a lifetime loop of copays.
Ask the Hard Questions Before You Decide
Before committing to any in-office, insurance-based protocol, ask for a complete accounting of the long-term out-of-pocket projection — including ongoing copays and where coverage caps out. When you compare that against a structured home-care investment, the math is usually clear.
The Buy-Back Program — Our Results-Based Commitment
Because we screen extensively up front — and only accept patients who meet the criteria for their type of neuropathy, which for diabetic neuropathy includes controlled blood sugar — we can stand behind it with a structured, written fulfillment policy. We do not believe patients should be financially penalized if their bodies simply do not respond to care.
How it works: if you're accepted into care and follow the prescribed 6-month home-care protocol exactly, and your nerves don't show measurable improvement on your tracked follow-ups, we execute our written buy-back agreement and refund 60% of your program investment.
Why requests are rare: because of our strict upfront candidacy screening, buy-back requests remain exceptionally rare. Consistent with our 98% response rate, only about 2% of patients have ever needed to use it.
How the Guarantee Works
If, after 6 months of following the prescribed protocol, you haven't seen improvement in your neuropathy symptoms, we refund 60% of your program investment.
Why 60% and Not 100%?
This is a fair question that deserves a transparent answer. The 40% we retain covers real, actual costs incurred during your treatment period — not profit margin:
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Medical-grade supplements consumed during the 6-month treatment period
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Professional recertification of the equipment for use by the next patient (a medical requirement, not optional — supplements can't be returned or reused, and equipment must be recertified before anyone else can use it)
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Office monitoring visits provided over the 6 months
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Protocol consultations and adjustments made during treatment
This isn't about protecting profit — it's about covering real expenses while demonstrating genuine confidence in outcomes. If this program were primarily about profit, the response rate wouldn't be 98%. Candidates are screened carefully specifically because the goal is for treatment to work, not for the guarantee to be triggered.
Requirements to Qualify for the Guarantee
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Follow the prescribed protocol consistently — skipping treatments reduces effectiveness
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Attend all scheduled office monitoring visits — 2 times per month first 3 months,1 time per month there after, these allow for protocol adjustments along the way
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Maintain communication about your progress — report changes, positive or negative, promptly
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Complete the full 6-month evaluation period —
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Follow all guidance provided, including supplement protocols and lifestyle recommendations
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The guarantee applies when patients complete the recommended treatment trial and follow program guidelines throughout.
Even in the Worst Case, This Is Still the Better Investment
Here's the comparison worth thinking through: with in-office, insurance-based care, there's no cap on what you might spend. Copays continue for as long as you keep going back, and once insurance coverage caps out, 100% of continued care becomes an ongoing, indefinite out-of-pocket expense — there's no guarantee, no ceiling, and no refund if it doesn't ultimately hold.
With our program, the most you can lose is capped and known in advance. If you're accepted into care, follow the 6-month protocol, and it doesn't work for you, you get 60% of your investment back — meaning your net cost in the worst case is 40% of the program price, one time, with nothing further owed. Compare that fixed, capped downside to the open-ended, ongoing cost of an in-office insurance-based protocol that may never fully resolve your symptoms in the first place.
In other words: even if our program doesn't work for you, it's structured to likely cost you less than pursuing indefinite in-office insurance-based treatment — and if it does work, you get lasting relief you manage yourself, for life.
FAQ
Does the Neuropathy Treatment Center of Arizona accept insurance? No — we're a self-pay, at-home model, which avoids the ongoing copay cycle explained above.
What does treatment actually cost? Cost varies by treatment plan, and is structured as a one-time investment rather than ongoing copays — see the cost comparison above.
What if treatment doesn't work for me? You get 60% of your investment back under our buy-back guarantee — see the guarantee details above.
Why isn't the refund 100%? The retained 40% covers real costs incurred during your 6 months of care — see the breakdown above.